Say “No Mas!” To Segmenting Your PR Strategy
Most marketers are paying attention to multicultural audiences and, in particular, U.S. Hispanics. No wonder: with 131 Hispanic babies born every hour into a population that represents $1.2 trillion in purchasing power, Hispanics are an important consumer group for companies to reach.
Companies are being urged to incorporate a “total market approach” meaning they should consider a cross-cultural approach to marketing – one that taps into universal truths, rather than specific ethnic groups. In theory, if this approach is deployed correctly, it allows organizations to influence and reach all consumers – not just one segment of the population. However, what many do not realize is that even if your company employs a total market approach, your strategy can fall apart once it’s turned over to PR.
If you are utilizing a total market approach, your PR strategies must be aligned. Here are tips to ensure you’re covering all bases:
- Understand the audience: The majority of Hispanics, specifically millennial Hispanics, consider themselves “ambicultural” – meaning they feel 100% Latino and 100% American and are easily able to switch from one culture to another. This cultural duality creates an appetite for all things Hispanic. Total market PR campaigns and communications should be culturally relevant and reflective of this Latino-American life. A reminder to stay devoid of stereotypes and sensitivities by doing research beforehand.
- Get your PR teams talking: If you represent a large organization or brand, you most likely have two PR agencies or teams – one exclusively handling your multicultural outreach that works within its own silo. If you are managing multiple PR agencies, make sure teams are coordinated and utilize a cross-cultural strategy. Total market PR campaigns that share a common cultural thread – a Hispanic spokesperson or a nod to a Hispanic passion point (e.g., multi-generational families, Latin-inspired music or food) can prove to be more effective with all audiences – not just Hispanics.
- Reach your audience where it consumes content: The media industry now includes more than 100 networks dedicated to Hispanic programming – with hundreds upon hundreds of print, radio and online media outlets targeted to this audience. Don’t exclude media outlets that may only target Spanish-speaking Hispanics or similarly, English-speaking consumers, in general. A lot of Hispanics consume content in both languages so it’s likely to have more of an impact if you get your message in both.
It’s also important to know that Hispanics watch 62 percent more digital video than non-Hispanics – about six hours of video per month on their mobile phones according to Nielsen. And according to eMarketer, 72 percent of Hispanic Internet users will use social networking in 2014 vs. 68 percent of the total population. For these ultra-engaged Hispanics, digital and social media offer an immediate way to start a fruitful dialogue.
Successful PR lasts beyond a campaign or project. Similarly, total market PR initiatives should be consistent and continuous with audiences. Look beyond short-term ROI and consider engaging Hispanics with long-term communications. Known for their considerable loyalty to brands, this will prove worthwhile in the end.