Category Archives: Media Relations
Welcome to the DGC Roundtable, a new weekly feature on the hot topics of the moment. The series will be monitored by our current intern, Jamie Kurke. Each week, we will ask our team to respond to a question and share their POV on the top stories.
This Week’s Question:
How should the NFL heal its reputation – with fans and with brand sponsors – in the aftermath of the Ray Rice investigation and other off-the-field incidents?
Gabriella Berman, Account Executive:
The NFL needs to start by practicing what they preach. If they have a zero tolerance policy, there is no reason why Adrian Peterson and Greg Hardy should be playing in this Sunday’s games. If the NFL can stop contradicting themselves, they may stand a chance in healing its reputation, but until then it seems unlikely that fans and sponsors will be able to trust the brand.
Gemma Pollard, Vice President:
No sport is without scandal, and like any brand suffering a dive in reputation the NFL should be looking into making some tangible changes to its business that can be communicated to its stakeholders – the players, the administration, the fans, the general public and of course, the media. Scandal of this scale can’t, and shouldn’t be covered up. It should be faced with transparency, an authentic commitment to change and a steady flow of communication. Some “good news” stories about players and clubs doing the right thing, shared at the right time, wouldn’t hurt them either!
Don’t get me started on New York Post covers with “Ray Rice has found God” headlines – desperate last-ditch pleas to religion are never a good idea.
Peyton McCarthy, Account Coordinator:
“Another case surfaced with a player of the Arizona Cardinals being deactivated due to a domestic violence case this week and it just goes to show the dire need for the NFL to establish a concrete set of rules/consequences for the crimes of child abuse or domestic violence to be used from here on out. The entire process is unorganized and I believe these cases will continue to rise, until there is a player/organization understanding of the costs of their actions. Fans and brands need to see that something is being done in an organized and well thought manner, especially because right now there is nothing to support, as nothing has been done. The NFL organization and brand looks terrible to the eyes of the public right now and each day that passes that nothing is done to organize the penalization process of these players, the harder is it going to be for them to recover, especially if they lose a brand like Anheuser Busch. In my opinion, the first step to doing this is firing Roger Goodell; fans will then see the actions the NFL is willing to take.”
Claire Higgins, Account Coordinator:
I’ve been really surprised at how brands are reacting to the Ray Rice debacle. While some have pulled sponsorships from Rice already – understandable – some are really taking their time and waiting out final decisions from the NFL before making any changes. In some cases, it could say something about what a brand stands for, but it’s also a business and the NFL is a big name to have on your roster. In this case, I think most brands are reacting smartly and treading lightly, gathering all of the facts and waiting before making big decisions. I will say…some unaffiliated brands aren’t doing so hot – looking at you DiGiorno with that #whyistayed tweet.
Pat Wentling, Account Executive:
It’s been a tough few weeks for the NFL. While there is a lot of accusations going around, the one clear point is that the league hasn’t acted quickly enough — for it’s players or for it’s sponsors and owners. Roger Goodell spoke late on Friday afternoon, which is known for being a bad time for press, and laid his claim to fixing this. Only time will tell if it will, but the two weeks in between the Ray Rice video leak and his public response was too long. Only time will tell if they have truly righted the ship.
This week, NBA free-agent center Jason Collins made headlines, plus tweets, posts and heads, who talked about his announcement as the first male pro athlete in a major sport to publicly address his sexuality. It’s a landmark occasion for a previously unspoken topic in sports, as the conversation continues to grow and become more open within our society.
We were particularly struck by the method of his announcement. He called it out best in his Sports Illustrated piece: “The announcement should be mine to make, not TMZ’s,” Collins wrote.
In an age where news breaks in 140 characters rather than a 3,000-word magazine piece, where the news usually isn’t directly from the source, Jason Collins was able to control his message and explain it his way. It was a brilliant strategy that all PR pros should recognize and try to achieve in executing plans on behalf of high-profile clients, who may be making controversial announcements.
The other part of Collins’s news that we appreciated was its authenticity, particularly coming from the world of sports. Collins didn’t “tell-all” to Oprah, reveal a “decision” on ESPN, or be behind an “uncovered scandal” on Deadspin.
His article was a personal, heartfelt piece written for one of the most respected sports publications in the country. There was no immediate video to re-watch. No one tweet that everyone can re-tweet; just a traditional well-written personal piece.
Collins expressed everything he wanted to say, and now he can move on to the next round of this PR initiative. The article was posted online Monday, will be on newsstands Wednesday, and it’s already a topic of conversation everywhere else. The TV interviews, the online Q&A’s, and more, are all starting. Jason Collins already appeared on Good Morning America this morning.
Bravo Jason, for controlling your message, staying true to yourself, and for standing up on an important topic within our society.
Last week, DGC welcomed Antonia Harrison, Account Manager with our sister agency Eulogy!. Antonia was E!’s winner of our inter-agency Rising Star program, a contest offering the opportunity for a DGC’er and a Eulogite to spend a week across the pond at their respective sister agency. The charge was twofold – for each winner to share how PR is handled in their homeland, as well as learning the differences in PR (and culture in general) in their weeklong home away from home.
Below, Antonia shares with us some of her insights on how to “PR” in the U.K.
After spending a week at DGC, Antonia talks through her top (surprising!) learnings of how PR works in the U.S.
There were some distinct differences and many similarities but across the board PR (in the U.K. or the U.S.) is all about understanding the news, finding those great story nuggets, maintaining stellar reporter relations and proactively securing placements.
Lance Armstrong’s confession, though not in the least bit surprising, was one of the hottest news topics this week. In addition to how this affects him as an athlete and a celebrity, it also opened a can of worms as to how this affects his brand, his image, his reputation and perhaps most importantly, his foundation, Livestrong.
Though it may not seem like an obvious business story, Nick Balletta, CEO of TalkPoint, took a look at the situation from a business perspective and weighed in for a CNBC.com blog post. This is a great example of hijacking current events and pairing them with executive’s passion points. Nick is an athlete as well as a businessman, and he had a very strong point of view on the Lance-debacle, as you can read below. Do you think Lance will “Emerge-strong?”
CNBC.com | Friday, 18 Jan 2013
It wasn’t spousal abuse. It wasn’t animal abuse, it wasn’t murder. It certainly wasn’t child abuse or a subsequent child abuse cover up. Sound familiar? Unfortunately, they all sound familiar and are all too common when it comes to American celebrities, and in particular, professional athletes.
It was a lie, and for that, Lance Armstrong must pay and pay dearly he will. His titles, his awards, his medals and his legacy, are at best damaged, but in reality, mostly gone. Not even the secular confessional of Oprah can bring them back. Lance is done.
That’s Lance the athlete, but what about Lance the humanitarian and philanthropist? The cancer survivor and founder of Livestrong?
If you speak with anyone whose family member was treated for cancer at the University of Pennsylvania or the parent of a child who was treated at Cook’s Medical Center, you will definitely get a different perspective. How about the children whose parents fought cancer and they received counseling from Wonders and Worries or all of the Katrina survivors that received financial aid? How about the thousands of families over the last 15 years that have benefited from the support of Livestrong? They don’t care about the “lie,” they are living the truth.
In business terms, it’s time for “Philanthropist Lance” to go through a restructure. A Chapter 11 restructure is not the end for a company; it is a new beginning. It only works, however, if underlying assets have true value.
Conversely, the media pundits will tell you that “Athlete Lance” is finished. For “Athlete Lance,” they will say it’s not restructure time, but liquidation time; a Chapter 7 in business terms. In Chapter 7, you shut it down, unwind it, sell off the assets, go into the abyss and quietly into the night.
The parents, the survivors, the fighters, the families and the medical professionals don’t care about “Athlete Lance.” They believe in “Philanthropist Lance” and the value of the underlying assets. They are living proof of the good he has done and the value he has brought and can continue to bring. They will help him restructure. The brand may be damaged now, but that does not mean it can’t be salvaged or saved. Remember Chrysler, Macy’s and most of the airlines? Some of the largest brands in the world have been through the restructure process. These companies shed the baggage, recapitalized, kept the good assets and went on to fight another day. It’s time for Lance to regroup with the people that will reinvest and support him so he can emerge from the bankruptcy.
I have completed a few triathlons (although I don’t consider myself a triathlete) and can really appreciate the achievements of “Athlete Lance.” PEDs notwithstanding, anyone who competes in the Tour de France is in many ways superhuman.
More people have been touched by cancer than cycle or complete triathlons. Anyone who battles cancer or supports one who does needs to put out an effort that is herculean. There are exponentially more people who understand that. None of them know what it takes to ride a bike up a mountain, nor do they care. Lance needs to focus his efforts on that constituency and get them to reinvest in his “restructure.”
Apology accepted, Lance. Now let’s get back to the real work.
Nick Balletta is CEO of TalkPoint, an industry leader in global communications technology.
© 2013 CNBC.com
One of the most rewarding aspects of being a publicist is seeing a client in the news. And at DiGennaro Communications, that happens quite a bit: We are fortunate to have many clients with interesting points of view who, as a result, get significant amounts of “ink”—the physical and digital kind. To more fully salute and celebrate our clients’ thought leadership, we are launching a weekly blog series recapping some of our clients’ most notable media coverage. Here is a summary from last week:
In this video interview with International Business Times, Rapp Chairman Global Chairman and CEO Bob Horvath discusses Olympics-related advertising trends and touches on the upcoming presidential election. Overall, the industry is seeing an incremental ad spend of $5 billion to $7 billion for the May-November 2012 period because of these two events, Bob tells reporter Marias Krystian.
Speaking of major events, the 50th anniversary of Marilyn Monroe’s death was August 5. Brenda Fiala, SVP of strategy at digital ad agency Blast Radius, penned a piece last week for the MediaPost Marketing Daily blog on Marilyn’s legacy. Brenda eloquently writes: “Our fascination with Marilyn will likely endure for another 50 years or more, and her brand value will continue to increase, if her own star power is allowed to shine and fill our hearts with the wonder and sympathy for the woman who lived.”
In this Adweek piece, New Media Metrics Co-Founder and Principal Gary Reisman discusses the differences between blacks and whites when it comes to brand loyalty. African-American consumers are more emotionally attached to brands than whites, especially when it comes to media brands, according to the latest New Media Metrics study.We also saw some significant campaign news this past week.
Featured here is a MediaPost/Marketing Daily article about a new campaign for the Kimberly-Clark Scott brand led by Chicago-based Trisect, an ad agency with a “retail-first” approach. Aaron Noffsinger, a Trisect creative director, says people have a value radar, or “value sense,” for which Scott wants to rewards them.
The ad industry is nothing without its people. In this Ad Age column, Nancy Hill, president-CEO of the American Association of Advertising Agencies (the 4A’s), explains the need to educate young people about career opportunities in our industry. Nancy cites an Arnold Worldwide study that found that young people don’t know how they can apply their tech and entrepreneurial skills to advertising. In an era where high-tech companies such as Google and Facebook get so much play, the ad community needs to eagerly welcome and train tech-savvy young recruits.
And if you liked this article, please share it. Thanks!
From PowerPoints to cover letters, correct grammar and spelling are the lowest common denominators when it comes to mastery of the English language. Good copyediting skills are critical to any organization or writing endeavor.
We were reminded about the value of copyediting this week after Mitt Romney’s team released an iPhone app that spelled “America” as ‘Amercia.’ One of the unspoken rules of running for President is being able to correctly spell the country you’re trying to run. While I’m confident that Mitt didn’t write this app himself, it goes to show how effective copyediting can make a difference between a strong pro-candidate tool and a small PR crisis.
With this in mind, I asked The Hit Board’s resident copy editor, Kathy Sampey, to talk about some strategies and tips when they copyedit press releases, bylines, and even this blog post.
How did you learn to effectively copy edit? Was it from class, work, or just something you were always able to handle?
Kathy Sampey: I’m not a “copy editor” per se. It’s a very specific skill, and people do it professionally. But yes, I first learned copyediting symbols in a college journalism class and became better at editing in general from working at the Associated Press.
What process goes into your copyediting? Is it on the screen, on paper, do you need private space and silence?
KS: First I give a piece of copy a read-through on screen but have discovered that printing something out to proofread and edit is far more effective. I catch a lot more to correct. When I print something out, I need to go to a quieter space to concentrate.
In the instance of Romney’s “Amercia” incident, how do you avoid easy pitfalls such as misspelling and incorrect word usage?
KS: Everyone needs an editor. Everyone. So I would recommend always having a second or even a third pair of eyes proofread a piece of copy and by all means, print it out for people to review it.
When you do make an error and it’s published, how do correct it?
KS: In the Internet age, correcting something is easy and quick. Obviously it’s much harder in
Any good stories around errors?
KS: Yes, but I’m not sharing.
Are there any tips you could share to aspiring copy editors out there?
KS: That would be best answered by professional copy editors but it’s good to at least be familiar with AP style.
Thanks to Kathy for their contributions. Remember – always, always, always have a second pair of eyes review your work before having it post.
Janice Min, Editorial Director of The Hollywood Reporter, gave a refreshing and candid interview recently in which she talked about the challenges of hiring staff in Los Angeles, her base of operations since 2010. Among the nuggets of wisdom, Min hit on a few keys to being not just a media relations expert, but a journalist’s ally. We live and breathe these every day – but sometimes it never hurts to state and be reminded of the obvious. Again. (And reporters will love us for it).
1) Be the person who solves problems. Not one who only points them out. Whether working with reporters on a story or counseling clients, PR professionals are in charge of delivering news – but sometimes reporters and clients have different ideas of what makes news news. Our job is to find a common understanding. As Min says “Someone is always looking for a problem to be solved, so be the person to solve the problem.” Engage in a dialogue with the media and clients, offer some ideas and alternative angles on what will make their information more newsworthy – then gather the proof points and assets needed to help build the story.
2) Close the loop. Min marveled at job candidates from whom she tried to elicit written critiques of the magazine as part of the interview process. Several never got back to her with ideas or even to let her know that they decided to pass on the project and the position. PR professionals must be cognizant of tying up loose ends with reporters. Let them know what happened with the interview request, scheduling, asset requests, etc. If you’ve promised to deliver someone for comment or to get more information, let them know if you’re not going to be able to get it to them by deadline and why. Preferably let them know before the deadline arrives. Don’t go radio silent. Keep them in the loop and close the loop.
3) Respect the deadline. Min commented that some job candidates, who did offer a critique of the magazine, didn’t send it to her by the agreed deadline. Reporters get fired if they don’t meet deadlines. PR professionals who regularly assist reporters by delivering relevant information and sources by deadline are invaluable. To help ensure deadlines are met, be clear about timing with clients and reporters: when putting a media opportunity in front of a client, always make clear what the reporter’s deadline is for receiving a response and let the client know that missing the deadline could mean missing the opportunity. Transparency and follow-through will go a long way to achieving a beautiful placement.
Do you have other tips for media relations and account management? Don’t be shy. Leave a comment.