“The first rule of building a ‘love culture,’ is to love what you do.”
Although the session’s panel descriptor was about the brain, Spence and his co-presenter Mac Brown (founder of Spur Leadership and Founding Pastor of Lake Hills Church in Austin) spent the bulk of their time talking about the heart.
They offered three rules for building what they call a “love culture” within your organization:
1) Love what you do. Spence, who built GSD&M with four partners from the ground up over the past 45 years, encouraged audience members to “create an environment where people can play to their strengths.” He relayed a story from his childhood about his struggles with spelling. After numerous C grades, he scored an A- on a term paper when he was about 14 years old. His mother remarked that while he may not ever be a great speller, but she could see that he was a great writer. Her advice? Don’t waste your time trying to be average at something you’re bad at doing, but spend every second trying to great at what you’re good at doing.
2) Hang out with people you love. “Love cultures are about people helping you, and you helping people,” said Spence. Brown added that part of loving people is accountability: “You have to operate alongside people with an established set of values. As a leader you have a greater responsibility to the group than the individual. You have to be willing to let someone go if you want to build a love culture. You have to do it for the health of everyone else. You love people when you hold them accountable.”
3) Love the impact you have on lives and communities. Brown said that any thriving organization has two things: Love and good deeds. Spence recited some of the purpose-based companies he and GSD&M have worked with over the years from Southwest Airlines to Whole Foods.
Their one common denominator? They’ve all cracked the code on creating environments where people can love what they do, be deliberate and intentional about their jobs and have license to literally change the world. To Spence and Brown, those are the ultimate markers of a “love culture.”
As the session came to a close, one woman asked Spence for his personal definition of a leader. He replied: “I’ve never called myself a leader, but I do know this…If you don’t have followers, you’re not a leader. Leaders build the ship, and they do so through love.”
Favorite Brand Activation: Tie between Amex and Chevy
Why? Both provided true value to even the most grizzled SXSW veterans. In Chevy’s case, its “Catch a Chevy” program gave those of us with barking dogs and a waning patience for expensive shuttle service a comfy ride to off-campus panels. Amex’s promotion showed us that simply having an Amex and a willingness to Tweet on behalf of brands spells big rewards for cardholders – like exclusive tickets to a Jay-Z show. While two lucky DGC-ers were in line to see Jay in a 2,000-person venue, we heard more than one person say, “I’m so glad I have an Amex.” Now that’s brand loyalty.
With Pinterest’s skyrocketing popularity, it’s not surprising that curation was one of the week’s “buzziest” terms. In the publishing world, the debate was about how to give credit where it’s due, to both authors and the curators themselves. For brands, the question is how to either become curators, or integrate seamlessly into a user’s curating experience. It will be interesting to see how that plays out in the future.
Also big this year was talk of how advertising should embrace a tech start-up culture – the Mark Zuckerberg “move fast and break things” philosophy. This means less and less of “the big idea” and many more small, nimble ideas. As ad exec Tim Leake put it: advertising in these times is no longer about telling a story, but inspiring one, listening to the conversation about your brands and saying – to borrow terms from Leake’s improv background – “yes…and” to that idea.
With all the foot traffic in downtown Austin, the restaurants were almost as hard to get into as the packed early morning marketing sessions (and they were packed this year – most had a one-in, one-out policy). Branded Today Show trucks were serving up delicious breakfast from renowned chef Danny Meyer throughout the day and night. And Whole Foods was in the right place, at the right time, with the right vegan chickpea sandwich when one DGC-er almost had a hunger meltdown.